Terms & Conditions
Welcome to Next Story Digital. By accessing or using our website and services, you agree to follow the terms outlined below. Please read them carefully.
Last updated 24 August 2026
1. Use of Website
You may browse our site for personal or business use. You agree not to misuse or attempt to disrupt any part of the website.
2. Services Provided
Next Story Digital offers advertising, content management, and marketing services for e-commerce brands. Service details, deliverables, and pricing may change at any time.
3. Payments & Billing
Services are provided on a monthly retainer basis. Fees are set out in your Retainer Agreement and are exclusive of all applicable taxes.
Recurring billing. By providing a payment method and completing checkout, you authorise Next Story Digital to store that payment method with our payment processor and to charge it automatically each month, in advance, for the retainer and any one-time fees agreed in your Retainer Agreement.
Charge schedule. Recurring charges are initiated on the same day each month as your start date. We issue an invoice at least 15 days before each charge and email a reminder at least 3 business days before the charge date. If the amount changes for any reason other than a scheduled annual adjustment, we give at least 10 days’ written notice first.
Setup fees. One-time setup and onboarding fees are due before work begins and are non-refundable.
Advertising spend. All advertising spend is paid by you directly to the advertising platforms using your own payment method. We do not fund, advance, or invoice ad spend. Our fees are separate from and additional to it.
Cancellation. You may cancel at any time on 30 days’ written notice to ads@nextstorydigital.com. The final month’s retainer is payable in full and is not prorated.
Late payment. Balances more than 14 days overdue may result in suspension of services. Undisputed overdue amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
Disputed charges. If you dispute a charge, notify us in writing within 5 business days at ads@nextstorydigital.com. We will work with you to resolve it before any chargeback, reversal or stop-payment is initiated.
No refunds are given for services already delivered.
4. Client Responsibilities
Clients must provide accurate information, access to required platforms, and all necessary brand assets. Any delays in providing information may delay service delivery.
5. Intellectual Property
All creative assets produced by Next Story Digital remain our property until the full payment is completed. Website content, logos, and branding may not be copied or reused without permission.
6. Results Disclaimer
Advertising performance varies by product, budget, and market. While we aim for the best results, we cannot guarantee specific outcomes such as sales, ROAS, or traffic levels.
7. Limitation of Liability
Next Story Digital is not liable for losses resulting from:
• Advertising platform outages, policy changes, algorithm changes, ad disapprovals, or account suspensions
• Changes in platform pricing, auction dynamics, or market conditions
• Inaccurate, unlawful or non-compliant products, offers, content or landing pages supplied by you
• Delays caused by late provision of access, assets or approvals
• Third-party services, tools or integrations outside our control
To the maximum extent permitted by law, our total aggregate liability is limited to the fees you paid us in the six months preceding the event giving rise to the claim. We are not liable for advertising spend, or for indirect, incidental, special or consequential damages, or lost profits.
8. Contracts & Termination
Either party may end the engagement on 30 days’ written notice. The final month’s retainer is payable in full and is not prorated, and setup fees remain non-refundable. Full termination and offboarding terms are set out in your Retainer Agreement.
9. Governing Law & Legal Entity
Next Story Digital is a registered business name of TVG Media Inc., an Ontario corporation (Ontario Corporation No. 1001122524), with its registered office at 40 Lagerfeld Drive, Unit 1508, Brampton, Ontario L7A 5L5, Canada.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute not resolved through good-faith discussion will be settled by binding arbitration seated in Toronto, Ontario, as set out in your Retainer Agreement.